Bose Soundbar Activation Failed (2025)

FAQs

Why Bose product activation failed? ›

This message appears if your product is unable to connect to the Internet or to your Bose Music account. Try these suggestions to resolve the issue. If the Bose app is not the latest version, it might be missing features or improvements.

Go to Settings > Privacy > Bluetooth and enable Bluetooth permissions for the Bose app. Go to Settings, then scroll down and select the Bose app. Under Allow Bose Music To Access, enable Bluetooth.

Double-check that you're signed in with the correct Microsoft account associated with your Office subscription or product key. An incorrect account might result in activation failure. Access the account settings within the Office app (by going to File > Account) and verify that you're using the right credentials.

Be sure the system is connected properly.

A connection may have come loose or may be incorrect. Check the seating and location of the interconnect cables at both ends. For information system connections, see Setting up your product.

The free Bose app lets you set up your product, configure its settings, control streaming music, and more, all from your mobile device. Find out which Bose products work with the app and how to get it. The Bose app is available for iOS and Android devices. Was this helpful?

Try new batteries in the remote.

In case the battery or batteries in your remote are low or have no power, replace them. Alkaline batteries are recommended over rechargeable batteries, which might output lower voltage.

If the pairing is not working, it is typically because it is being performed incorrectly, or the product may need to be reset, updated, or may not be compatible with the soundbar. Soundbars will only pair to a bluetooth device that plays audio, like a TV, tablet, or phone.

Check if the Bluetooth® device is connected to another product. The Bluetooth device might not connect to your Bose product if it is already connected to another product. Go to the Bluetooth settings on the device, disconnect any connected products, then try connecting your Bose product.

How do I get my TV to recognize my soundbar? ›

Try moving the device and product closer together. Bluetooth range is about 33' (10 m); however, range can be reduced by interference, like walls, metal, doors or other Bluetooth devices in the area. Check if the issue is resolved when your Bluetooth device and product are in close proximity.

Connect the soundbar to the TV

An HDMI input must have ARC (Audio Return Channel) functionality in order for the TV to send its audio to the soundbar. Insert one end of the HDMI cable into the TV's HDMI HDMI ARC connector. Insert the other end of the cable into the HDMI (ARC) connector on the soundbar.

Check if the Bluetooth® device is connected to another product. The Bluetooth device might not connect to your Bose product if it is already connected to another product. Go to the Bluetooth settings on the device, disconnect any connected products, then try connecting your Bose product.

If the Bose Connect app cannot find your product, try first connecting your product to the smartphone using the Bluetooth® menu in the smartphone. Once connected, try the app again. For help connecting a smartphone, see Connecting a Bluetooth® device.

Clear your Bose product memory of previously-connected Bluetooth® devices. Your Bose product remembers the last several devices it connected to so it can quickly reconnect to them. In case there is an issue with the device memory, clear it and then try to reconnect the device.