Job Description
Welcome to Prisma Health, where we are dedicated to providing exceptional care to our community. We are currently seeking a highly motivated and compassionate individual to join our team as an Outpatient Pediatric and Adult Patient Access Specialist. In this role, you will play a vital role in ensuring that our pediatric and adult patients have a seamless and positive experience from the moment they enter our doors. To be successful in this position, you must possess strong communication skills, attention to detail, and a passion for helping others. If you are looking to make a difference in the lives of patients and their families, we encourage you to apply for this rewarding opportunity.
- Greet and welcome patients and their families as they enter our facility.
- Provide exceptional customer service while assisting patients with registration and scheduling appointments.
- Verify insurance information and explain coverage and payment options to patients.
- Collect and enter accurate patient demographic and medical information into electronic medical records.
- Answer phone calls and assist with inquiries and appointment scheduling.
- Collaborate with medical staff to ensure timely and efficient patient flow.
- Maintain confidentiality of patient information and adhere to HIPAA regulations.
- Handle patient complaints and concerns in a professional and empathetic manner.
- Educate patients and their families on our services, policies, and procedures.
- Keep work area clean and organized to ensure a professional and welcoming environment for patients.
- Communicate with external providers and insurance companies to obtain necessary medical records and authorizations.
- Adhere to all hospital and departmental policies and procedures.
- Attend training and development sessions to stay updated on changes in the healthcare industry.
- Participate in quality improvement initiatives to enhance the patient experience.
- Collaborate with colleagues and support staff to ensure smooth operations and high-quality patient care.
Where is this job?
This job is located at Columbia, SC, USA
Job Qualifications
Experience In A Healthcare Setting: Candidates For This Role Should Have Previous Experience Working In A Healthcare Environment, Preferably In A Pediatric Or Adult Outpatient Clinic. This Will Provide Them With A Basic Understanding Of The Healthcare System And The Needs Of Patients.
Knowledge Of Medical Terminology And Insurance Processes: Patient Access Specialists Are Responsible For Verifying Insurance Coverage And Obtaining Necessary Authorizations For Procedures. Therefore, Candidates Should Have A Strong Understanding Of Medical Terminology And Insurance Processes To Ensure Accuracy And Efficiency In Their Work.
Excellent Communication And Customer Service Skills: As The First Point Of Contact For Patients, A Patient Access Specialist Must Possess Excellent Communication And Customer Service Skills To Provide A Positive Experience For Patients And Their Families. This Includes The Ability To Handle Difficult Situations With Empathy And Professionalism.
Attention To Detail And Accuracy: Patient Information Must Be Accurately Entered Into The System To Ensure Proper Billing And Treatment. Candidates Should Have A Strong Attention To Detail And Be Able To Maintain Accuracy While Working In A Fast-Paced Environment.
Familiarity With Electronic Health Record Systems: Prisma Health Uses Electronic Health Record Systems For Patient Information And Scheduling. Candidates Should Have Prior Experience Using These Systems Or Be Able To Quickly Learn And Adapt To New Technology.
Required Skills
Communication Skills
Time Management
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Multitasking
Attention to detail
customer service
Medical Terminology
Electronic Medical Records
Problem-Solving
Insurance Verification
Patient Registration
Soft Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Compensation
According to JobzMall, the average salary range for a Outpatient Pediatric and Adult Patient Access Specialist in Columbia, SC, USA is between $32,000 and $45,000 per year. This salary range can vary depending on factors such as experience, education, and specific job duties. Additionally, the salary may also be influenced by the specific healthcare facility or organization that the specialist is employed by.
Additional Information
Prisma Health
is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 17th, 2024
Apply BeforeJuly 8th, 2024
This is a verified job listing.
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Prisma Health is the largest not-for-profit health organization in South Carolina, serving more than 1.2 million patients annually. 32,000 team members are dedicated to supporting the health and well-being of people.
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